Your account

Delete your Bestie Connect account

You can ask us to delete your Bestie Connect account and the data linked to it at any time, in the app or without it.

In the Bestie Connect app

  1. Open the app and sign in.
  2. Go to Me and tap Delete account.
  3. Read what happens, then tap Delete my account and confirm.

You're signed out on all your phones straight away.

Without the app

  1. Email us from the email address on your account.
  2. Use the subject Delete my Bestie Connect account and include your Bestie number.
support@bestieconnect.co.za

We may contact you to confirm it's you before we delete anything.

What we delete

Within 30 days of your request:

  • your Bestie Connect account and sign-in details
  • your profile, nickname and saved preferences
  • your points and any unused vouchers
  • your saved cards, contacts and phones linked to the account

What we must keep

South African law requires us to keep some records:

  • RICA records (your identity details for your number), for the period RICA requires
  • Payment and transaction records, for the period tax and financial laws require

We keep them only for those legal reasons, then delete them.

Good to know

  • Your line stays active. Deleting your account doesn't cancel your SIM: your number, airtime and bundles keep working. To cancel your line, contact our Customer Care Team on 135 from your Bestie number or 087 820 0115.
  • You can come back. Once your account is deleted, you can recover it in the app any time with your Bestie number and your ID or passport.
  • Changed your mind? Email support@bestieconnect.co.za before the deletion is complete.

More about how we use your information: Privacy Policy.